Return & Refund Policy
Thank you for shopping with westfordliving.
This Return & Refund Policy explains the conditions under which returns, refunds, or replacements may be requested for products purchased from www.westfordliving.com.
By placing an order, you agree to the terms below.
1. Order Cancellation
When Cancellation Is Allowed
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Orders may be canceled only before they are processed or shipped.
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Once an order is confirmed for processing, cancellation is not possible.
Non-Cancellable Orders
The following orders cannot be canceled after payment:
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Customized or made-to-order products
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Pre-order or reserved items
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Digital or service-based products (including photos, videos, or inspections)
2. Delivery Timelines & Delays
We work to deliver orders within the estimated timelines shown at checkout. However, international and long-distance shipping may occasionally experience delays.
Dispute Review Timeframes
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United States: After 45 days from shipment
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Brazil: After 110 days from shipment due to customs procedures
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Certain shipping methods may not qualify for delay reviews
Important Notes
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Packages may be held at local post offices due to address issues or missed delivery attempts
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Customers are responsible for contacting their local post office when notified
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If tracking shows Delivered but the order is not received, an investigation may take 1–2 months and outcomes are not guaranteed
3. Orders Marked as Delivered but Not Received
If tracking confirms delivery, refunds or replacements are not automatically approved.
To proceed, customers must provide:
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An official non-delivery confirmation from the local post office with a seal or stamp
Refunds or replacements will not be issued for:
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Incorrect or incomplete addresses
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Refused deliveries
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Unclaimed packages
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Failure to collect packages on time
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Customs clearance issues
4. Damaged Products
Fully Damaged Products
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Eligible for a full refund or replacement
Partially Damaged Products
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Eligible for a partial refund or replacement
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Minor cosmetic issues (loose threads, light wrinkles, small scratches) are not considered damage
Conditions
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Clear photos or videos must be submitted as proof
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Claims must be made within 14 days of delivery
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Damage to outer packaging alone is not eligible for refund
5. Incorrect or Missing Items
If you receive:
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Wrong product → Full refund or replacement
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Wrong size or color (functional product) → Refund or replacement with proof
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Missing parts affecting functionality → Full replacement
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Missing accessories → Accessories will be resent
Supporting evidence such as photos, videos, or screenshots is required.
6. Returns (Non-Defective Products)
Return Eligibility
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Returns accepted within 7 days of delivery
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Product must be unused, unwashed, and in original packaging
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Return shipping costs are the customer’s responsibility
Inspection & Approval
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Returned items are inspected upon receipt
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Items showing signs of use, damage, or misuse may be rejected
Refund Scope
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Only the product price is refundable
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Shipping fees, taxes, and handling charges are non-refundable
7. How to Request a Return, Refund, or Replacement
To initiate a request, contact us with:
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Order number
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Clear photos or videos (if applicable)
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Description of the issue
Email: westfordlivingofficial@gmail.com
Returns sent without prior approval will not be accepted.
8. Dispute Time Limit
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Requests must be submitted within 30 days of delivery
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After this period, the order is considered closed and no further claims will be accepted
9. Force Majeure
We are not responsible for delays or losses caused by events beyond our control, including:
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Natural disasters
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Epidemics or pandemics
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War, strikes, or government actions
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Customs inspections or transport disruptions
10. Final Decision
All return, refund, or replacement requests are subject to verification.
Our decision will be final based on the evidence provided and delivery records.
11. Contact Information
For return or refund inquiries:
Website: www.westfordliving.com
Email: wesfordlivingofficial@gmail.com
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